Download the lastest results from


In its effort to investigate the requirements of its customers,  Metro Bilbao established, in 1998, the Customer Panel, the first experience in this type of investigation in a State Company.

Metro Bilbao Panel is a group of customers who faithfully represent the total number of passengers. This group includes different types of customers: regular or occasional, young, adults or elderly people, Line 1 or Line 2.

Metro Bilbao requests their opinion regularly on issues concerning the transport service.

Download the latest result here

Metro panel Objetives:
  • It allows us to know the level of satisfaction of our customers.
  • It is a flexible and rapid consultation tool with a high reliability level.
  • It helps decision making concerning customer-focussed actions.
  • It is an important support element when answering queries and suggestions.
  • It is fundamental in the Metro Bilbao quality process.