Policy of Cookies

Definition and function of cookies
This Policy of Cookies is part of Metro Bilbao Legal Disclaimer and Privacy Policy. Web site access and navigation or use of its services implies acceptance of the General Conditions established in the Legal Disclaimer (and therefore Policies regarding Privacy and Cookies). In any event, we should like to inform you Metro Bilbao is responsible for the cookies, determining their purpose, contents and use of treatment in relation to information gathered.

What is a cookie?

Cookies are small files stored in the device you use to surf the Internet and may hold information regarding the frequency you visit the web, your navigation preferences, and information which most interests you. This enables us to improve the quality and usability of the web site every time you access www.metrobilbao.eus. Cookies are essential for Internet functioning; they cannot damage the user’s device/equipment. Furthermore, if enabled in the browser configuration they help identify and resolve possible functioning errors of www.metrobilbao.eus.

Uses of cookies by www.metrobilbao.eus
Metro Bilbao uses cookies for correct functioning and activity databases which enable us to know the activity of users during their browsing. No cookie can extract information from a hard disk or steal personal information. In any event, should refuse to accept use of cookies, please configure your web browser so it rejects installations and/or use of cookies in your equipment. Nevertheless, should this be the case, you will be unable to use the web site correctly. Our web site uses third party cookies (small text files your browser stores) to recognise you and render better service).

Cookies used
The web site uses third party cookies belonging to Google, Inc., whose head office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA (“Google”).

Google uses cookies to help us analyse how users use with web site. The cookie which generates information about web site (including IP address) is directly transmitted and filed by Google on their US servers. Google uses the information on our behalf to track your web site use, compiling activity reports on the site and rendering other services related to site activity and Internet access. Google may transmit said information to third parties when required by law or said third parties process the information on behalf of Google. In these cases Google does not associate your IP address or any other data it holds.

On using this site you consent to treatment of your information by Google in the manner and for the purposes mentioned above.





Google cookies generate a user ID, which is used to calculate the number of time you visit www.metrobilbao.eus.

It also records the first and last time you visited the web.

Furthermore, it calculates user origin, keywords and when a session has finished. 

Permanent cookies.

Thus, analysis cookies can be used to recognise you on successive visits to obtain information regarding the date and time of your last visit, measure some traffic parameters within the web site itself, and estimate the number of visits received, so we can focus and adjust services more effectively.




 Metro Bilbao

A technical cookie enables navigation of the web page and use of different options or services contained, for example: control traffic and data communication, session identification, store contents for the diffusion of videos or sound, or share contents via social networks.

User configuration to avoid Cookies
In compliance with current legal regulations, www.metrobilbao.eus places at your disposal the information enabling you to configure your Internet browser(s) to maintain your privacy and security in relation to cookies. To this effect, below is the information and links to official support sites for the major browsers so you can decide whether or not you wish to accept the use of cookies.

In this way you can block cookies via the configuration tools of your browser or configure your browser to warn you when a server wishes to store a cookie:

a. If using Microsoft Internet Explorer, in menu option Tools > Internet Options > Privacy > Configuration. To learn more visit:  http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9.

b. If using Firefox, in menu option Tools > Internet Options > Privacy > Cookies. To learn more visit: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

c. If using Chrome, in the section of Options > Advanced options > Privacy. To learn more visit: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

d. If using Opera, in the Privacy and Security option you can configure the browser. To learn more visit: http://www.opera.com/help/tutorials/security/cookies

Pursuant to Spanish Personal Data Protection legislation, you hereby authorise the personal data provided to be processed by Metro Bilbao SA, with tax number A-48541957 and whose registered office is at Navarra 2, 48001 Bilbao (Bizkaia) to manage the information obtained through the website. 

The purpose of this processing is to be able to manage the information on the user behaviour obtained. That data shall be transferred to the companies indicated as managers of the cookies and shall be kept according to the specific cookies parameters. 

In any case, you may revoke the consent given, along with exercising your rights to access, rectify, erase and limit the processing or object, along with the right to data portability. Those requests shall be sent to Navarra 2, 48001 Bilbao (Bizkaia) or dblo-lopd3@metrobilbao.eus

You may likewise submit a claim with the Spanish Data Protection Agency or contact the data protection officer at dpo@metrobilbao.eus