Customer Service

Please help us to improve by sending us your comments or requests:

  1. Information requests: this refers to the service, fares, images recording regulation, or any other additional information you might need.
  2. Suggestions: to send us your suggestions on how to improve the Metro Bilbao service.
  3. Complaints: select this option if you want to contact us to report an incident, such as a problem with the service, facilities, or anything you might consider.
  4. Claims: select this option for a monetary claim (wrong change given, personal accident, etc.)
  5. Any claim associated to a payment, compensation or return either in cash or by credit card should be made at a station or customer service office.
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